While most BlackBerry users thought the service outages in Europe would never reach the United States, some OSU students are already experiencing problems related to the outage.
The outages, which started in the Middle East on Monday, have now spread to the US and Canada. According to Research In Motion, BlackBerry’s maker, there are over 70 million BlackBerry users worldwide.
RIM released a statement Wednesday morning that “the messaging and browsing delays that some of you are still experiencing were caused by a core switch failure within RIM’s infrastructure. Although the system is designed to failover to a back-up switch, the failover did not function as previously tested.”
Kerianne Ruzicka, a second-year student in marketing, said she has started experiencing problems related to the outage.
“Today, BBM has completely stopped working,” she said. “There’s nothing I can do, I can’t send or receive messages through BBM whatsoever.”
Ruzicka said she is already waiting for her new phone, an Apple iPhone, because her experience with BlackBerry has been so negative.
“I don’t think I’ll ever get a blackberry ever again. I am getting an upgrade a year early because this phone is so awful.”
Sam Cole, a fourth-year student in economics, said he has not experienced any problems related to the outage, but he is also unhappy with his current BlackBerry.
“I plan on getting an Andriod phone or the iPhone 5 when it comes out. I’m pretty much done with BlackBerry,” Cole said. “They don’t have the applications that the android marketplace does or like apple’s applications.”
Though his phone is still working, Cole said RIM should be working to fix the problem, and be ready to give its customers some type of compensation for the inconveniences related to the outage.
“RIM, they definitely need to investigate this and pursue it heavily, and figure out a solution to the problem,” Cole said. “There should be a recall. They should give (customers) a new phone that will operate with 100% certainty.”
Not all BlackBerry users are as upset with their service. Patrick Dempsey, a third-year in business marketing and English, said he is happy with his BlackBerry.
“They (iPhones and Androids) definitely are nice, but I really like the BlackBerry ones that have the keypads,” Dempsey said.
The outages are inconvenient, Dempsey said, but even if he experiences problems, he is still unlikely to switch to a difference phone.
“I feel like I would have to get a new phone. If the phone doesn’t do what it’s supposed to,” he said. “If they fix the problem, fix my phone, then I’d still use a BlackBerry.”
Especially with the issues she is experiencing as of Wednesday morning, Ruzicka said she would never recommend a BlackBerry to a friend.
“If I ever needed it in an emergency I wouldn’t count on it,” she said. “Don’t ever get a blackberry.”
RIM released another statement at 2:38 p.m. on Wednesday saying, “We continue to work on clearing the message backlog in order to eliminate delays. Thank you for your patience.”